If you have multiple accounts in Outlook, when you compose a new email message, Outlook picks the default account as the From account. However, if you want to Reply, Reply All, or Forward a message, Outlook will send your message with the same account the original mail was sent to.
For example, Cheryl has two accounts. Her default account is [email protected]. Her second account is [email protected]. If Cheryl receives an email message at her [email protected] account, when she replies the message, her reply will be sent using [email protected]. If she creates a new message to Chester that’s not a reply or a forward, the message will be sent using her [email protected] account.
You can change which account is used to send a message.
- In the message window, above to To button, click From.
- Click the account that you want to use.
Why is this important?
Some of you may just received an new email address that’s similar to your existing email address but different. Eventually, your old email will phase away and only the new address will remain functional. It’s important to stay consistent while you have both email addresses setup on your account.
Change your default email account
You can change your default email account using the following steps.
- Select File > Account Settings > Account Settings.
- From the list of accounts on the Email tab, select the account you want to use as the default account.
- Select Set as Default > Close.
Always use the default email account for sending new email
If you want to use the default email account when clicking New Email regardless what account or folder you start from use the following steps.
- Select File > Options > Mail.
- Under Send Messages, check the box Always use the default account when composing new messages.
- Select OK.