“Invalid Link ID” Error When Opening DocXtender Attachments
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Category: How-To
UPDATE: ‘Unknown Publisher’ warning when connecting using the RDP file
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How to Set Up an Alternative Authentication Method for Microsoft 365
Reading time: 2 minutesThis article provides step-by-step instructions for configuring an alternative phone number for SMS-based multi-factor authentication (MFA) in Microsoft 365. Setting up a backup authentication method ensures you can maintain access to your account even if your primary device is unavailable. User Self-Service Setup Step 1: Access Security Settings Step 2: Add Alternative Phone Number You […]
TD Remote Deposit Capture Error – Scanner Installation
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How to Set Up Microsoft Authenticator for MFA in Microsoft 365 on a New Phone
Reading time: 3 minutesSetting up Microsoft Authenticator for Multi-Factor Authentication (MFA) on a new phone for Microsoft 365 (Office 365) is essential to maintain secure access to your work account. This guide will walk you through transferring your MFA setup from your old phone to the new one. Step 1: Install Microsoft Authenticator on Your New Phone Step […]
Manually Enroll Multi-Factor Authentication for Microsoft 365
Reading time: 2 minutesEnrolling Multi-Factor Authentication (MFA) for your Microsoft 365 account is simple, and you need: First, open https://office.com in the browser and sign in using your Microsoft Account. Look for your account avatar in the top right corner, it’s either a picture or your initials in a circle. Click it and choose View Account. In the […]
Install OpenVPN for remote access on Windows
Reading time: 4 minutesCongratulation on getting your remote access credentials to be able to access your workstation remotely. This guide will walk you through how to download and set up an OpenVPN client for Windows in a few steps. Requirements OpenVPN Client for Windows is compatible with the following: Windows 10 Windows 8 and 8.1 Windows 7 Service […]
IE (Internet Explorer) Mode in Microsoft Edge
Reading time: 3 minutesIE (Internet Explorer) Mode in Microsoft Edge Some web applications, such as TD Remote Deposit requires IE (Internet Explorer) to function. However, most of us are using the Microsoft Edge browser so constantly having to switch between applications can slow you down and cause unnecessary delays or errors. To solve this issue, you can choose […]
Identifying Phishing
Reading time: 4 minutesWhat’s phishing? “Phishing” is usually referring to the type of cyber attack via email, web and message. Criminals send out a message pretend coming from another department of the company, IT support, or a well-known company such as Apple, Microsoft, or from our business partner. Regardless the what they are trying to be, all they […]
Enable Multi-Factor Authentication for Microsoft Account
Reading time: < 1 minuteTo use MFA with your Microsoft account, you need to enable it and setup an authentication app for the system to work. This short video can walk you through the whole process step by step: